Cancellation and Return Policy

Last Updated: 07/09/2026

Because Sikkim Supreme sells consumable food products, this policy works a little differently from a typical retail return policy. Please read it before ordering — it explains what’s eligible for return, what isn’t, and why.

1. Order Cancellation

• You can cancel your order free of charge any time before it is dispatched. Once an order has shipped, it can no longer be cancelled — see Section 2 for return options instead.
• To cancel, go to [My Orders] in your account, or contact us via [Contact & Support] with your order number, as quickly as possible.
• Cancelled orders are refunded to your original payment method within [CONFIRM — e.g. 5–7 business days].
• Business/bulk orders: cancellation terms for large-volume or custom orders may differ — see your order confirmation or contact our Business Sales team directly.

2. Returns

2.1 What’s Eligible for Return

Because our products are food items, we’re only able to accept returns in these specific cases:

• Damaged in transit — the product arrived broken, leaking, or visibly damaged
• Wrong item received — you received a different product or variant than what you ordered
• Defective product — the product has a manufacturing defect (e.g. seal failure, visible contamination) unrelated to shipping damage
• Expired on arrival — the product’s best-before date had already passed at the time of delivery

2.2 What’s Not Eligible for Return

For food safety reasons, we’re unable to accept returns for:

• Products that have been opened, used, or partially consumed (unless the issue is a defect covered in 2.1)
• Change-of-mind returns (“I didn’t like the taste,” “I ordered the wrong size by mistake”) — please double-check your order before confirming, especially size/variant selection
• Products past their return reporting window (see 2.3)
• Products without proof of purchase (order number/receipt)

2.3 Return Window

You must report an eligible issue (damaged, wrong item, defective, or expired-on-arrival) within [CONFIRM — e.g. 48 hours] of delivery, by contacting us with:

• Your order number
• A clear photo of the product and its packaging showing the issue
• A brief description of the problem

We’re unable to process claims reported after this window, since perishable food issues are much harder to verify at a later date.

3. Refunds & Replacements

• For eligible returns, we’ll offer either a replacement of the same product (our preference, where stock allows) or a full refund, at your choice.
• Approved refunds are issued to your original payment method within [CONFIRM — e.g. 7–10 business days] of approval.
• You do not need to ship the product back to us in most cases — photo evidence is typically sufficient given the nature of food products. [CONFIRM this operational detail with the client; some brands do require the item back for quality-investigation purposes, which should be stated clearly if true.]

4. Exchanges

We don’t currently offer direct product-to-product exchanges (e.g. swapping an unopened jar of one flavour for another). If you’d like a different product, please place a new order and, if applicable, return the original under Section 2.1.

5. Bulk & Business Orders

Returns and cancellations on business/bulk orders are handled directly by our sales team given the volumes involved. Contact [Business Sales] with your order details rather than using the standard consumer return process.

6. How to Start a Return

1. Contact us via [Contact & Support] within the window in Section 2.3, with your order number and photo evidence.
2. Our team will review your claim, typically within [CONFIRM — e.g. 1–2 business days].
3. If approved, we’ll confirm whether a replacement or refund is being processed, and next steps.