Shipping Policy

Last updated: 24 September 2026

This Shipping Policy explains how orders placed on sikkimsupreme.co.in are packed, dispatched and delivered. It forms part of our Terms & Conditions.

1. Where We Ship

We deliver to serviceable pin codes across India. We do not currently ship outside India.

You can check whether we deliver to your area by entering your pin code on the product page or at checkout. If a product cannot be delivered to your pin code, checkout will tell you before you pay.

2. Our Delivery Partners

We ship through two partners:

• Shiprocket, which hands your parcel to one of its courier partners, chosen by your location and the size of your order.
• India Post (Speed Post / Registered Parcel), used mainly for remote pin codes that private couriers do not reach.

We choose the partner that can deliver your order most reliably. You cannot choose a specific courier at checkout.

3. Order Processing

• Orders are packed and dispatched within 1–3 business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays.
• Orders placed after 2:00 PM, or on a Sunday or public holiday, are processed from the next business day.
• Bulk orders may need 3–7 business days to prepare, depending on quantity. If your order will take longer, we will let you know by email.
• During festive seasons and sales, processing may take a little longer than usual.

4. Estimated Delivery Times

Once dispatched, orders usually arrive within:

These are estimates, not guarantees. The courier’s actual delivery time can vary with location, weather and local conditions.

5. Shipping Charges

• Shipping charges are calculated at checkout based on your order’s weight, size and delivery pin code. You will see the full amount before you pay.
• Any free-shipping offer that applies to your order will be shown at checkout.

6. Order Tracking

• Shiprocket shipments: once your order is dispatched, you will receive a tracking link by email and/or SMS.
• India Post shipments: you will receive a consignment number, which you can track on the India Post website (indiapost.gov.in).
• You can also check your order status on our My Account page.

Tracking details can take up to 24 hours to update after dispatch.

7. Packaging

Many of our products are in glass bottles and jars, so we pack every order to protect it in transit. Liquids are sealed and cushioned, and fragile items are packed separately where needed. Larger orders may be sent in more than one package, which can arrive on different days. You will not be charged extra for this.

8. Receiving Your Order

Customers are advised to inspect their consignment carefully at the time of delivery. In the event of any damage, leakage, tampering, or shortage, please follow the guidelines below.

1. Inspect the Parcel Before Acceptance
Please inspect the parcel in the presence of the delivery agent before accepting the consignment. If the outer packaging is visibly damaged, leaking, or appears to have been tampered with, please refuse delivery and notify us at [email protected].

2. Record an Unboxing Video
Customers are encouraged to record an unboxing video when opening their parcel, clearly showing the damaged or missing items and the shipping label. This serves as supporting evidence and helps us resolve claims involving damaged or missing items more efficiently.

3. Report Issues Within 48 Hours
Any damage, breakage, leakage, or shortage must be reported within 48 hours of delivery. Please email [email protected] with the following details:

• Order number

• Clear photographs of the damaged or missing items

• Photographs of the outer packaging and shipping label

• Unboxing video, if available

4. Claim Review and Resolution
All eligible damage or shortage claims will be reviewed and processed in accordance with our Cancellation & Refund Policy. Customers must provide the necessary supporting evidence to help us assess and resolve their claims.

9. Failed Delivery & Returned Parcels

The courier will usually attempt delivery more than once. India Post may hold undelivered parcels at your local post office for collection for a limited period.

A parcel may be returned to us if:

• the address or phone number is incorrect or incomplete;
• no one is available to receive it after the courier’s delivery attempts; or
• delivery is refused for any reason other than visible damage.

If this happens, we will contact you. You can choose to have the order re-shipped, in which case additional shipping charges apply. Alternatively, for prepaid orders, you can receive a refund of the order value minus the original and return shipping charges.

10. Changing Your Delivery Address

You can change your delivery address only before your order is dispatched. Email [email protected] with your order number as soon as possible. Once an order has left our facility, the address can no longer be changed.

11. Delays

Occasionally, deliveries are delayed by things outside our control. These include heavy rain, landslides, road closures, courier network disruptions, strikes, festivals and government restrictions. Our factory sits on NH-10 in the Sikkim hills, and road closures during the monsoon can hold up dispatches for a few days. If your order is affected, we will keep you informed.

12. Lost Shipments

If tracking shows no movement for an extended period, contact us and we will raise the matter with the courier. If the courier confirms the shipment is lost, we will send a replacement at no extra cost or issue a full refund, whichever you prefer.

13. Storage After Delivery

Our products are food. Once delivered, please store them as directed on the label, and refrigerate squashes, juices, jams and pickles after opening where instructed. We are not responsible for spoilage caused by improper storage after delivery.

14. Contact Us

For any shipping question, email [email protected] with your order number, or write to:
Government Fruit Preservation Factory, NH-10, Topakhani, Singtam, East Sikkim – 737134.