Shipping Policy

Last Updated: 07/09/2026

This Shipping Policy explains how we process, pack, and deliver orders placed on sikkimsupreme.co.in. It applies to retail, tourist, and business/bulk orders alike — every order ships through the same process, regardless of quantity.

1. Order Processing Time

Orders are processed and dispatched from our facility in Singtam, East Sikkim.

• Standard orders: dispatched within [CONFIRM — e.g. 24–48 hours] of order confirmation
• Orders placed on weekends/public holidays: processed the next working day
• You’ll receive a confirmation email/SMS once your order is dispatched, along with tracking information where available.

2. Shipping Zones & Coverage

We currently ship to: [CONFIRM — pan-India, or specific states/regions]

International shipping: [CONFIRM — available/not available; if available, list countries and any restrictions on food product imports at destination, which vary significantly by country]

3. Delivery Timelines

Delivery estimates are calculated from the date of dispatch, not order placement, and are best-effort — not guaranteed — due to factors including weather conditions in hill regions, courier network delays, and regional holidays.

💡 Note: given Sikkim’s terrain and monsoon-season road conditions, I’d recommend a visible, honest line here rather than an aggressive delivery promise — something like: “Deliveries to and from hill regions may occasionally take longer than the estimate shown, particularly during monsoon season. We’ll keep you updated if this affects your order.”

4. Shipping Charges

• Orders above ₹[CONFIRM threshold]: Free shipping
• Orders below this threshold: a flat shipping fee of ₹[CONFIRM amount] applies, calculated at checkout
• Bulk/business orders: shipping terms may vary by volume — see our [For Business] page or contact our sales team directly

5. Packaging

Many of our products ship in glass bottles and jars. Every order is packed with protective materials suited to fragile, liquid, and food-grade goods. If an item arrives damaged despite this, see our [Cancellation & Return Policy] for how to report it.

6. Order Tracking

Once dispatched, you’ll receive a tracking link via email/SMS. You can also track your order status directly on the [Track Order] page using your order number and registered email.

7. Failed or Undeliverable Orders

If a delivery attempt fails (e.g. incorrect address, recipient unavailable), our courier partner will typically attempt redelivery [CONFIRM — number of attempts]. Orders that remain undeliverable after this may be returned to us, and we’ll contact you to arrange redelivery (additional shipping charges may apply) or process a refund per our Return Policy.

Please ensure your delivery address and phone number are accurate at checkout — we’re not responsible for delays or non-delivery caused by incorrect address information provided at the time of order.

8. Bulk & Hospitality Orders

Business account holders ordering at bulk quantities may have different dispatch timelines for very large orders. See [How Bulk Pricing Works] on our Business page, or contact our sales team for volume-specific shipping arrangements.

9. Questions

For shipping questions on an existing order, contact us via our [Contact & Support] page with your order number. For bulk/business shipping inquiries, use our dedicated [Business Sales] contact instead.